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The Ruby Ripple Effect

with Jill Nelson



In 2003, Ruby emerged as a small business dedicated to aiding others. The belief in fostering human connections amid tech trends to cultivate trust and customer loyalty fueled its inception.

The company’s beginnings significantly influence its business approach, drawing from its small business roots to better understand customer needs.

Under Jill Nelson‘s leadership, Ruby Receptionists earned the distinction of being a four-time FORTUNE Best Small Companies to Work For and a recipient of the Portland Business Journal’s Fastest-Growing Companies title.

Today, with over 600 employees, Ruby offers live, friendly receptionist services via a mobile app, serving more than 10,000 US businesses. Jill‘s entrepreneurial achievements garnered recognition, including Ernst & Young’s 2017 PNW Entrepreneur of the Year and Technology Association of Oregon’s 2017 Technology Executive of the Year.

“If we’re going down, we’re going down swinging.”

– Jill Nelson

From the receptionist to award-winning entrepreneur, ​Ruby Receptionists​ founder Jill Nelson shares her amazing origin story.

Jill explains how her time as a receptionist taught her the value of making connections and building trust with customers.

Listen in as she shares how her focus on building a value and culture-focused company helped her grow exponentially. Tune in now!

Delight 2016 Field Trip—Ruby Receptionists - YouTube

Wonder Women Entrepreneurs! This is the place to join conversations with thought leaders who amaze, astonish and inspire you. Listen each week as entrepreneur and host Kalika Yap explores the challenges, wisdom, and breakthroughs of extraordinary people. (An Entrepreneurs’ Organization production)

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